To make an order, simply browse our selection of products on our website, add the items you want to your cart, and proceed to checkout. Login to your account or create account if you don´t have already. You will be prompted to enter your shipping and payment information, and then you can review and confirm your order before submitting it.

No, you don’t need to create an account to make an order on our website. However, we highly recommend creating an account as it has many advantages such as tracking and viewing your order history, and receiving special offers and promotions. Creating an account also saves your shipping and billing information, making future orders faster and more convenient.

Yes, we offer international shipping in cooperation with DHL EXPRESS to customers around the world.

Yes, we do offer wholesale orders for our products. If you are interested in purchasing our products in bulk, you can send us a request for a quote through our Contact Us page or email us at [tanzice@tanzice.com]. Please include the product name, quantity, and any other specific requirements or customization you may need. We will get back to you with a quote and further details on how to proceed with the order.

Shipping times may vary depending on your location. We aim to process and ship orders within 2-4 business days. Estimated DHL shipping time is 4-12 business days depending on your location. See our shipping policy for further details. Shipping policy:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the website of the shipping carrier.

We accept a variety of payment methods, including credit cards like Visa, MasterCard, American Express. We can offer bank transfers for bulk orders. Please visit our website or contact our service team by e-mail (tanzice@tanzice.com) for further information.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly, so changes or cancellations may not always be possible.

If your order arrives damaged or defective, please contact us as soon as possible with a description of the issue and any relevant photos. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.

We offer a 30-day return policy for most of our products. If you are not satisfied with your purchase, please contact us to initiate a return or exchange. Please note that some products may not be eligible for returns, so please review our return policy carefully before making a purchase. Terms and Conditions.

You can contact our customer service team by emailing us at [tanzice@tanzice.com], or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours, but please note that our response time may be longer on weekends or holidays

Yes, we are happy to provide assistance with selecting the right product for you. Please contact us with any questions or concerns, and we will be happy to help you find the perfect product for your needs. Special inquiries welcome.

We use a variety of materials in our products, including locally sourced materials such as sisal, kitenge, beads, and textiles.

We source our products directly from trusted suppliers, tailors and artisans in Tanzania and conduct rigorous quality control checks on all incoming shipments.

We have a strict supplier quality control program in place and work closely with our suppliers to address any quality control issues that arise. We also have a process in place for terminating relationships with suppliers who do not meet our quality standards.

We work directly with suppliers, tailors and artisans in Tanzania to ensure that all of our products are authentic and of the highest quality. But be aware that we offer handmade products so no two items are accurate the same.

We strive to provide accurate and detailed product images, but please note that due to variations in lighting, color, placement of kitenge and texture, there may be slight differences between the product images and the actual products.

Yes, we work directly with Tanzanian tailors, artisans and entrepreneurs to ensure that our products are ethically made and that the tailors and artisians  receive fair compensation for their work.

We are happy to provide resources and information about Tanzanian culture and traditions. Please contact us or visit our website for more information.